Privacy Policy
DRAFT, NOT LEGAL ADVICE. Highlighted [bracketed] details must be completed. Have a qualified lawyer review this page before you publish it.
Important
This is a draft. Replace the highlighted [bracketed] details, and have a qualified lawyer review it before you publish, especially for compliance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. Who we are
This policy explains how [PUBLISHER_NAME] ("we", "us") collects and uses personal information when you visit this website or buy the eBook "AI Toolkit for Indian Small Businesses". You can contact us at [SUPPORT_EMAIL].
2. Information we collect
- Information you give us: your name and email address, and any details you include when you contact support or ask for a refund.
- Purchase information: when you pay, the payment is handled by our payment gateway, [PAYMENT_GATEWAY_NAME]. We do not receive or store your full card or bank details. We receive from the gateway only the information it shares with us, such as order reference, amount, payment status and your email address.
- Technical information: when you visit the site, our web host may automatically record information such as your IP address, browser type, device type and pages visited. This is standard server logging.
- Analytics (only if turned on): if we enable analytics, it may record which pages are viewed and which buttons are clicked. See section 6.
3. How we use your information
- To send you the eBook after payment and to show you the download page.
- To reply to your questions, support requests and refund requests.
- To keep payment and order records for accounting and tax purposes.
- To keep the website working, prevent misuse and improve the site.
- To comply with legal obligations, such as tax and accounting rules.
4. Our legal basis
We use your information for the purposes above, which you request when you buy from us or contact us, or where the law allows. Where the law requires your consent, we will ask for it. Where the Digital Personal Data Protection Act, 2023 applies, we will process your personal data only for lawful purposes you have consented to or that the Act permits.
5. Who we share information with
We do not sell your personal information. We share it only with:
- Our payment gateway, [PAYMENT_GATEWAY_NAME], to process your payment.
- Our hosting provider, [HOSTING_PROVIDER], which stores the website and the eBook file.
- Our email provider, [EMAIL_PROVIDER], to send and receive support emails.
- Analytics providers, only if analytics is turned on.
- Government or legal authorities, where the law requires it.
6. Cookies and analytics
The website itself does not use marketing cookies. If we turn on analytics, we will say so here and describe what it measures. Where consent is required by law, we will ask for it before loading analytics. You can block cookies in your browser settings.
7. How long we keep information
We keep order and payment records for as long as needed for accounting, tax and legal purposes, which is typically [RETENTION_PERIOD, confirm with your Chartered Accountant]. We keep support messages for [RETENTION_PERIOD] so we can help you. After that, we delete or anonymise the information where we can.
8. How we protect information
We take reasonable steps to protect your information, including using a secure payment gateway and limiting who can access our systems. No method of sending or storing information online is completely secure, so we cannot guarantee absolute security.
9. Your rights
Depending on where you live and the law that applies, you may have the right to:
- ask what personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete your information, where we are not required to keep it;
- withdraw consent you have given, which will not affect anything we did before you withdrew it; and
- raise a complaint about how we handle your information.
To use any of these rights, email [SUPPORT_EMAIL]. We may ask you to confirm your identity before we respond.
10. Grievance officer
If you have a concern about how we handle your information, please contact our grievance officer, [GRIEVANCE_OFFICER_NAME], at [GRIEVANCE_EMAIL]. We will acknowledge your complaint and respond within the time required by law.
11. Children
This website and the eBook are intended for adults running a business. We do not knowingly collect personal information from children under 18. If you believe a child has given us information, please contact us so we can delete it.
12. Links to other websites
This website links to third-party sites, including AI tools, payment gateways and tool providers mentioned in the eBook. Their privacy practices are not covered by this policy. Please read their privacy policies before you give them information.
13. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Continued use of the website after a change means you accept the updated policy.
14. Contact us
Questions about this policy: [SUPPORT_EMAIL]. Business address: [BUSINESS_ADDRESS]. Last updated: [DATE_OF_PUBLICATION].